24 Hour Sev 1 Support -- 7 days a week.

VMware (VS5-MENT-AKT-PRO+VS5-MENT-AK-3P-SSS-C) – VMware vSphere with Operations Management Enterprise Acceleration Kit for 6 processors Promo One purchase per customer site. Each vSphere with Operations Management Enterprise AK contains vSphere with Operations Management Enterprise for 6 Processors, 1 instance of vCenter Server Standard, and vSphere Data Protection Advanced for 6 processors. Renewals will be based on then current list SnS prices of the component products in the kit. The promotion includes the self-paced training: vSphere Install Configure & Manage. Token will be distributed upon validation of the eligibility of customers. Promo effective 02/01/14 until 09/15/14. A minimum SnS contract of one year is required with purchase of any vSphere with Operations Management Acceleration Kit.
Production Support/Subscription VMware vSphere with Operations Management Enterprise Acceleration Kit for 6 processors for 3 years Technical Support, 24 Hour Sev 1 Support — 7 days a week.