24 Hour Sev 1 Support -- 7 days a week.

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VMware (CL5-ADV-P-SSS-C) – VMware vCloud Suite 5 Advanced
Each vCloud Advanced Suite contains vSphere 5 Enterprise Plus, vCloud Connector Advanced, vCloud Director, vCloud Networking and Security Advanced and vCenter Operations Management Suite Advanced.? SnS is required.
Production Support/Subscription VMware vCloud Suite 5 Advanced for 1 year
Technical Support, 24 Hour Sev 1 Support — 7 days a week.

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VMware (CL5-ENT-3P-SSS-C) – VMware vCloud Suite 5 Enterprise
Each vCloud Enterprise Suite contains vSphere 5 Enterprise Plus, vCloud Connector Advanced, vCloud Director, vCloud Networking and Security Advanced, vFabric Application Director for Provisioning, vCenter Operations Management Suite Enterprise, Site Recovery Manager Enterprise and vCloud Automation Center.? SnS is required.
Production Support/Subscription VMware vCloud Suite 5 Enterprise for 3 years
Technical Support, 24 Hour Sev 1 Support — 7 days a week.

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VMware (CL5-ENT-C+CL5-ENT-3P-SSS-C) – VMware vCloud Suite 5 Enterprise Each vCloud Enterprise Suite contains vSphere 5 Enterprise Plus, vCloud Connector Advanced, vCloud Director, vCloud Networking and Security, vCenter Operations Management Suite Enterprise, Site Recovery Manager Enterprise and vCloud Automation Center Enterprise.SnS is required.
Production Support/Subscription VMware vCloud Suite 5 Enterprise for 3 years Technical Support, 24 Hour Sev 1 Support — 7 days a week.

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VMware (CL5-ENT-C+CL5-ENT-P-SSS-C) – VMware vCloud Suite 5 Enterprise Each vCloud Enterprise Suite contains vSphere 5 Enterprise Plus, vCloud Connector Advanced, vCloud Director, vCloud Networking and Security, vCenter Operations Management Suite Enterprise, Site Recovery Manager Enterprise and vCloud Automation Center Enterprise.SnS is required.
Production Support/Subscription VMware vCloud Suite 5 Enterprise for 1 year Technical Support, 24 Hour Sev 1 Support — 7 days a week.

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VMware (CL5-ENT-P-SSS-C) – VMware vCloud Suite 5 Enterprise
Each vCloud Enterprise Suite contains vSphere 5 Enterprise Plus, vCloud Connector Advanced, vCloud Director, vCloud Networking and Security Advanced, vFabric Application Director for Provisioning, vCenter Operations Management Suite Enterprise, Site Recovery Manager Enterprise and vCloud Automation Center.? SnS is required.
Production Support/Subscription VMware vCloud Suite 5 Enterprise for 1 year
Technical Support, 24 Hour Sev 1 Support — 7 days a week.

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VMware (CL5-STD-3P-SSS-C) – VMware vCloud Suite 5 Standard
Each vCloud Standard Suite contains Sphere 5 Enterprise Plus, vCloud Connector Advanced, vCloud Director and vCloud Networking and Security Standard. SnS is required.
Production Support/Subscription VMware vCloud Suite 5 Standard for 3 years
Technical Support, 24 Hour Sev 1 Support — 7 days a week.

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VMware (CL5-STD-C+CL5-STD-3P-SSS-C) – VMware vCloud Suite 5 Standard Each vCloud Standard Suite contains vSphere 5 Enterprise Plus, vCloud Connector Advanced, vCloud Director, vCloud Networking and Security, vCenter Operations Management Suite Standard and vCloud Automation Center Standard. SnS is required.
Production Support/Subscription VMware vCloud Suite 5 Standard for 3 years Technical Support, 24 Hour Sev 1 Support — 7 days a week.

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VMware (CL5-STD-C+CL5-STD-P-SSS-C) – VMware vCloud Suite 5 Standard Each vCloud Standard Suite contains vSphere 5 Enterprise Plus, vCloud Connector Advanced, vCloud Director, vCloud Networking and Security, vCenter Operations Management Suite Standard and vCloud Automation Center Standard. SnS is required.
Production Support/Subscription VMware vCloud Suite 5 Standard for 1 year Technical Support, 24 Hour Sev 1 Support — 7 days a week.

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VMware (CL5-STD-P-SSS-C) – VMware vCloud Suite 5 Standard
Each vCloud Standard Suite contains Sphere 5 Enterprise Plus, vCloud Connector Advanced, vCloud Director and vCloud Networking and Security Standard. SnS is required.
Production Support/Subscription VMware vCloud Suite 5 Standard for 1 year
Technical Support, 24 Hour Sev 1 Support — 7 days a week.

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