VMware (CL5-ADV-3P-SSS-C) – VMware vCloud Suite 5 Advanced
Each vCloud Advanced Suite contains vSphere 5 Enterprise Plus, vCloud Connector Advanced, vCloud Director, vCloud Networking and Security Advanced and vCenter Operations Management Suite Advanced.? SnS is required.
Production Support/Subscription VMware vCloud Suite 5 Advanced for 3 years
Technical Support, 24 Hour Sev 1 Support — 7 days a week.

VMware (CL5-ADV-3G-SSS-C) – VMware vCloud Suite 5 Advanced
Each vCloud Advanced Suite contains vSphere 5 Enterprise Plus, vCloud Connector Advanced, vCloud Director, vCloud Networking and Security Advanced and vCenter Operations Management Suite Advanced.? SnS is required.
Basic Support/Subscription VMware vCloud Suite 5 Advanced for 3 years
Technical Support, 12 Hours/Day, per published Business Hours, Mon. thru Fri.